Learn about our clear and transparent processes for returns and refunds on shipments to Cuba
Return period for both defective and non-defective products
From the date of purchase
Contact by email or phone with your order details
We verify product status and location
We process refund within 72 business hours
| Scenario | Fee | Processing Time |
|---|---|---|
| Return within 30 days (payment not collected) | 0% | 3-5 business days |
| Return within 30 days (payment collected) | 3% | 5-10 business days |
| Product shipped or after 30 days | Not applicable | - |
Include in your message: order number, purchase date and reason for request
Encuentra respuestas rápidas a las consultas más comunes sobre el funcionamiento de NERCADO.
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