About us

Our Mission

At Nercado we help Cuban families stay connected, so that people living outside Cuba can send products, food, essentials, technology, appliances and gifts to their loved ones in a simple, safe and reliable way. Every day we work to bring families closer and make it easy for thousands of them to support the people they love most, wherever they live.

What is Nercado?

Nercado is a platform specialized in selling and delivering products in Cuba. Our goal is to offer a convenient, transparent and efficient shopping experience, so our customers can choose products from anywhere in the world and have them delivered directly to family and friends on the island. We offer a wide range of categories, from food and essentials to technology, energy solutions, home goods, health, mobility and much more.

Our commitment

We work to offer:

• Carefully selected products.
• Safe deliveries all over Cuba.
• Personal support throughout the whole purchase.
• Clear and transparent information about every order.
• Solutions adapted to the needs of each family.

We understand how important every shipment and every purchase is, so we pay special attention to tracking and managing each order.

Customer service

Our team is available to help you before, during and after your purchase. We offer personal support in several languages and guidance throughout the whole process, from placing the order to its delivery.

Our support hours are Monday to Friday from 10:00 to 20:00 (mainland Spain time).